When Amy tripped on her way out of the office parking garage and ended up sprawled on the sidewalk, a noise came from her mouth that was a cross between a gasp, a screech and a squawking chicken. In addition to skinning her knees, she broke the heel on one of her new, cute winter boots. Luckily, she had some back-up tennis shoes in her desk due to some client freebies and no one would have noticed her cute boots anyway, because she would be stuck at her desk all day with the mountain of work she needed to complete. Despite this being only a few weeks into January, Amy wasn’t feeling very hopeful this year would be any different from the last. Everyone was so excited about “the new year, the new you,” and…

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